Thai Smiles Japanese Styles

UFM Fuji Super
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Frequently asked questions

Everything you need to know about us.

There are five branches in total. For our first branch can be reached by taking approximately 5 minutes by walking from BTS, Phrom Phong station. (For more detail : https://www.ufmfujisuper.com/branches/ )

We are opening service at 8.00 am – 22.00 pm

At UFM Fuji Super, we primarily offer Japanese products, particularly fresh items, at affordable prices while maintaining the high standards characteristic of Japanese quality. In additional, we also offer a diverse range of products to meet the varied needs of our customers. For instance, we provide high-quality fresh products, imported confections. We also serve exquisite dishes expertly prepared by our experienced chefs, specializing in both Thai and Japanese food.

The delivery service will be available for customers to order our product via online within 2025.

Customers can stay informed about the latest news by visiting our website at UFM FUJI SUPER.com or through our official UFM FUJI SUPER OFFICIAL LINE account. Additionally, customers can reach out to us directly at each branch store for any inquiries.

Customers can exchange products. If the product is found to have a problem, customers can exchange/return products within the conditions specified by the store. They must show the receipt and the product to return the product.

Fresh products: Products can be exchanged/returned only on the day of purchase. Customers must show the receipt and the product.
General products: Products can be exchanged/returned, depending on the case. Customers must show the receipt and the product. The product and packaging must be in the best condition.
Gift baskets: If consumers are not satisfied with the quality of the product, they can exchange/return the product within the specified date and time at the gift basket sales point. Customers must show the receipt and the product.
Gift cards: Gift cards cannot be exchanged for cash in any case.

Product returns cannot be exchanged for cash, but can be exchanged for the same type of product or products in the store that are of lower or equal value. In the case that the exchanged product is more expensive, customers must pay the difference. In the case that the exchanged product is worth more than the returned product

Customers can park their cars at each branch. The parking fee is calculated according to the company's conditions, which vary by branch, as follows:

Branch 1:
Purchases of 300 baht or more, free parking for 1 hour.
Purchases of 500 baht or more, free parking for 1½ hours.
Purchases of 1,000 baht or more, free parking for 2 hours.

Branch 2:
Purchases of 300 baht or more, free parking for 1½ hours.
Purchases of 1,000 baht or more, free parking for 2 hours.

Branch 3:
Purchases of 200 baht or more, free parking for 1 hour.

Branch 4:
Only for UFM Fuji Super customers, when stamping the parking ticket at the service counter.
purchases of 300 baht or more, free parking for 1½ hours.

Customers using the services of Neighbor24 shopping center.
Free parking for the first 45 minutes.
Purchases of 500 baht or more, free parking for 1 hour.
Purchases of 1,000 baht, free parking for 2 hours.
purchases of 2,000 baht, free parking for 3 hours
If exceeding the specified time period, parking fee is 60 baht per hour.

Branch 5:
Only for UFM Fuji Super customers, when stamping the parking ticket at the service counter.
Parking for less than 45 minutes, free parking.
Purchases of 300 baht or more, free parking for 2 hours.
Purchases of 500 baht or more, free parking for 3 hours.

For general customers.
stamp the parking ticket on the L floor, minimum purchase of 500 baht or more, free parking for 2 hours

Customers can request a full tax invoice within the day of purchase. We offer a full version of tax invoice as customer request after purchasing our products. (Refund vat is not included)

We have a Thai interpreter and a Japanese manager stationed in Branch 1 and Branch 2 from 8am to 5pm every Monday to Friday.

If you find that your property is lost and it is possible that it may be in the UFM Fuji Super area, please contact the service counter. We will be happy to provide full cooperation and coordinate with the building department in case the search is outside our service area.

Still have questions?

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Contact Us
UFM Fuji Super CTA Widget @ufmfujiofficial ufmfuji@ufmfujisuper.com 02-662-1250-55 Instagram Facebook YouTube